Who we are

Shipping Policy: At Olta Azul, we strive to provide a seamless and hassle-free shipping experience for our valued customers. Please take a moment to familiarize yourself with the key points of our shipping policy:

1. Shipping Fees: We are pleased to offer free shipping on all orders. No additional charges will be applied for shipping.

2. Shipping Schedule: In order to ensure timely delivery, we ship orders twice a week. Please note that the shipping schedule may vary due to factors such as public holidays or unforeseen circumstances. Rest assured, we will make every effort to dispatch your order as soon as possible.

3. Shipping Times: The average shipping times vary based on the destination:

◦ Europe: It typically takes around ten days for orders to reach European countries.

◦ Americas, Asia, and Africa: Orders bound for these regions usually arrive within two weeks.

Please note that these timeframes are estimates, and actual delivery times may vary depending on factors such as customs clearance or local postal services.

4. Shipping Provider: We utilize Turkish PTT for air shipping, a trusted and reliable shipping service. They ensure the safe and efficient transportation of your orders to their respective destinations.

5. Tracking Numbers: Once your order has been shipped, we will provide you with a tracking number. This will allow you to monitor the progress of your shipment and estimate the expected delivery date. You will receive the tracking number via email or through other designated communication channels.

6. Returns and Shipping: In the event that your order arrives with any defects, we kindly request that you contact our customer support team. Please note that we do not cover the shipping costs for returns in such cases. However, we will gladly assist you in resolving any issues and ensuring your satisfaction with our products.

We hope this shipping policy provides clarity regarding our shipping procedures. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.

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